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Refund Policy

Last updated: 27 August 2026

The free first level is completely free and gives you real lessons, real exercises, and the full Lerniyo teaching style — that's your chance to try it before you subscribe. Because of this built-in trial, subscription purchases are final once made.

Our policy

  • The free first level is your trial — take as long as you need there to decide if Lerniyo is right for you, at no cost.
  • Once you subscribe to a paid plan, that purchase is final. We don't offer refunds for change of mind, level mismatch, or lack of use after subscribing.
  • Renewals are non-refundable. Cancel anytime before your renewal date from your account settings to avoid being charged again.

Billing errors

  1. If you were charged in error — a duplicate charge, the wrong amount, or a charge after you'd already cancelled — email us at [email protected] within 7 days of the charge.
  2. Include the email address associated with your Lerniyo account and the date of the charge.
  3. We'll review and respond within 2 business days.
  4. Genuine billing errors are corrected in full — this is separate from a change-of-mind refund, which we don't offer once you've subscribed.

If a billing-error refund is issued

  • It appears on your original payment method within 5–10 business days depending on your bank.
  • Your subscription is cancelled and premium features stop working from that point.
  • Your account, progress, and vocabulary are kept so you can continue on the Free plan or re-subscribe later.
  • Any issued certificate remains valid — a refund doesn't revoke earned qualifications.

Cancelling vs refunds

Cancelling stops future billing but leaves you access through the end of the current period. This is always available from your account settings, any time — nothing is refunded.

Refunding reverses a charge and ends access immediately. This is reserved for genuine billing errors, not general dissatisfaction — the free first level is what the trial period is for.

Apple App Store & Google Play purchases

If you subscribed through the Apple App Store or Google Play, refunds are processed by Apple or Google directly under their own policies — we're not able to issue those refunds ourselves. Visit reportaproblem.apple.com, or your order history in Google Play, to request one.

Contact

Questions about a charge: email us at [email protected]. We respond within 2 business days.